Working Student Service Desk (all genders)

adesso SE · Dortmund

WerkstudentGerman needed: fluent

Still open on 2 Nov

You apply on the company's own website.

Key facts

Taking requests: You receive incidents and requests by phone, email and monitoring systems at 1st and 2nd level.
Processing tickets: You review business and technical issues and carry out structured steps to solve them.
Analyzing incidents: You assess incidents, prioritize them sensibly and work closely with the engineering colleagues.
Staying in touch: You are the first point of contact in writing and by phone for customers, business partners and employees.
Ensuring service quality: You follow agreed service levels and actively increase customer satisfaction through your actions.
Building knowledge: You maintain our knowledge base and add clear instructions and solutions.

Studies and entry: You study a technical or natural science subject and are at least in your third semester.
Affinity for IT: You are very interested in IT topics and approach new content and tools with curiosity.
Working style: You work systematically, care about quality and structure your tasks clearly.
Service orientation: You approach customers openly, listen well and communicate clearly.
Willingness to learn: You show self-motivation, keep building your knowledge and use feedback for your development.
Language skills: You speak fluent German and English and use both languages confidently in daily work.

Taking requests: You receive incidents and requests by phone, email and monitoring systems at 1st and 2nd level.
Processing tickets: You review business and technical issues and carry out structured steps to solve them.
Analyzing incidents: You assess incidents, prioritize them sensibly and work closely with the engineering colleagues.
Staying in touch: You are the first point of contact in writing and by phone for customers, business partners and employees.
Ensuring service quality: You follow agreed service levels and actively increase customer satisfaction through your actions.
Building knowledge: You maintain our knowledge base and add clear instructions and solutions.

Studies and entry: You study a technical or natural science subject and are at least in your third semester.
Affinity for IT: You are very interested in IT topics and approach new content and tools with curiosity.
Working style: You work systematically, care about quality and structure your tasks clearly.
Service orientation: You approach customers openly, listen well and communicate clearly.
Willingness to learn: You show self-motivation, keep building your knowledge and use feedback for your development.
Language skills: You speak fluent German and English and use both languages confidently in daily work.