Working Student (m/f/d) in Distance Channel Management

KKH · Hanover · 20 hours a week

WerkstudentGerman needed: fluent

Still open on 2 Nov

You apply on the company's own website.

Key facts

Pay: €18,300 to €20,000 a year; Paid by the company's fixed pay scale
Hours: 20 hours a week
Duration: 24 months
Language needed: German
Subject you study: Computer Science, Business Informatics, Business Administration

Provide support by answering internal calls or tickets by phone, email or the self service portal, answering initial questions and finding quick solutions in first level support.
Handle simple administration tasks, such as setting up new users, services or permissions.
Act as a link between users and help clarify their requests and requirements.

You are enrolled in computer science, business informatics, business administration or a comparable degree program.
You confidently use common MS Office programs and ideally have some experience administering call center software or using ITSM software, such as Ivanti Service Manager.
You are friendly and approachable and enjoy direct contact with internal customers.
You stay calm and keep track of things even in stressful situations.
You have very good spoken and written German to confidently handle internal customer conversations and document them clearly.

A chance to combine your studies with your first practical work experience.
Practical insights through working with remote channel management software and gaining valuable user support experience.
Comprehensive, professional onboarding that introduces you to your tasks step by step for a smooth start.
Reliable expert support from your direct contact throughout your time with the company.
Opportunities to build a long term future at the company and make valuable contacts.
Starting pay under the company's pay scale, including holiday and Christmas bonuses, with increases through pay scale changes and personal development.

Provide support by answering internal calls or tickets by phone, email or the self service portal, answering initial questions and finding quick solutions in first level support.
Handle simple administration tasks, such as setting up new users, services or permissions.
Act as a link between users and help clarify their requests and requirements.

You are enrolled in computer science, business informatics, business administration or a comparable degree program.
You confidently use common MS Office programs and ideally have some experience administering call center software or using ITSM software, such as Ivanti Service Manager.
You are friendly and approachable and enjoy direct contact with internal customers.
You stay calm and keep track of things even in stressful situations.
You have very good spoken and written German to confidently handle internal customer conversations and document them clearly.

A chance to combine your studies with your first practical work experience.
Practical insights through working with remote channel management software and gaining valuable user support experience.
Comprehensive, professional onboarding that introduces you to your tasks step by step for a smooth start.
Reliable expert support from your direct contact throughout your time with the company.
Opportunities to build a long term future at the company and make valuable contacts.
Starting pay under the company's pay scale, including holiday and Christmas bonuses, with increases through pay scale changes and personal development.